To make a quality claim it is necessary to complete and send the new claim form on our website https://www.scharlab.com/lab/ph/en/services/quality-claims/
Although it is not advisable, it can be done by email, writing to helpdesk@scharlab.com. in that case, it is important to detail in writing the batch number and reference of the product, as well as the defects observed in it.
No. 35 Sto. Niño Street corner Roosevelt Ave. Barangay San Antonio, Quezon City 1105, Philippines
T +63 2 8529 5726